Healink follows dental treatment plans beyond the appointment
A dental treatment plan can leave the office with a patient long before it becomes an appointment. Healink sells practices a way to keep that plan accessible: patients receive explanations, cost information and follow-up through a link on their phone. The company offers both software for a practice's own team and a managed service with a human coordinator. That gives a practice a choice between running follow-up itself and delegating the work.
A treatment plan patients can revisit
Healink connects with supported practice-management systems, including Dentrix Ascend, Dentrix Enterprise, Open Dental and Eaglesoft. It pulls a treatment plan into its service and sends the patient a text and email invitation.
The patient can review plain-language explanations and financing information, ask an AI system questions and request an appointment. Healink's privacy policy cautions that AI outputs can contain errors and should not be relied on as dental or other professional advice.
Cost is a meaningful part of the wider dental-care problem. An American Dental Association analysis of the National Health Interview Survey indicates that about 17% of U.S. adults ages 19 to 64 did not obtain needed dental care because of cost in the preceding 12 months in 2023. The survey covers adults generally, not Healink's patients or proposed treatment plans.